Terms of Service

Please read these terms carefully before using Meghly. By opening an account or using the service, you agree to them. If you open an account on behalf of an organisation, you confirm you may agree on its behalf.

1. Who we are#

"Meghly" ("we" in these terms) is a cloud service run from Bangladesh. Our address: 3rd Floor, H-31, Rd-10, Uttara, Dhaka 1230. Contact: shohag.meghly@gmail.com, phone 01782618248.

2. The services#

Through Meghly you can use:

• Hosting — websites, apps, databases, domains and backups.
• Business email — mailboxes on your own domain, webmail, and sending mail by API.
• Campaigns — newsletters and promotional mail to contact lists.
• Meghly Panel — managing your own servers from our panel.

Each service's limits (such as RAM, disk, mailboxes or messages a month) are stated in the plan you choose.

3. The beta#

Meghly is in beta. During this time:

• New customers use every feature free for the first 30 days. To keep the service after 30 days, choose a plan.
• Features, the panel's design and plans may change. We will try to tell you by email before any large change.
• We do our best to keep the service running, but no particular uptime (SLA) is guaranteed during the beta.

4. Your account#

• Give a correct name, email and contact details when opening the account, and keep them up to date.
• Keeping your password and API keys secret is your responsibility. We strongly recommend turning on two-step verification.
• You are responsible for what members of your team do in your account.
• Tell us at once if you suspect someone has entered your account without permission.

5. Prices and payment#

• All prices are in Bangladeshi Taka (BDT), paid in advance monthly or yearly according to the plan.
• Every bill has an invoice on the panel's Billing page. Pay it in one of the ways the invoice states.
• If a payment is not made by its due date, we remind you by email. If it still is not made, the service may be suspended; it is restored once paid.
• A price change takes effect from the next billing period and is announced at least 30 days in advance.
• Requests for refunds of prepaid periods are considered case by case.

6. Acceptable use#

Meghly's servers and network are shared by all customers, so one customer's abuse harms everyone. These are strictly forbidden:

• Sending spam, or mail to bought, borrowed or unconsented email lists.
• Phishing, fraud, fake websites, or impersonating another organisation.
• Spreading malware, viruses or harmful code, and attacking or trying to break into other systems (port scans, DDoS and the like).
• Cryptocurrency mining.
• Running open proxies, VPNs or mail relays that others can abuse.
• Keeping or spreading content that is illegal under the laws of Bangladesh, or infringing others' copyright or trademarks.
• Anything that puts unusual load on the servers or on other customers' services.

Extra rules for email and campaigns#

• Send mail only to people who agreed to receive it from you.
• Every promotional message must offer a way to unsubscribe (Meghly adds one automatically), and unsubscribe requests must be honoured.
• When bounces or complaints are excessive, Meghly pauses sending by itself, to protect your domain's reputation and other customers'.

When we find evidence of a breach of these rules, we may suspend the service concerned, or the whole account, without notice.

7. Your content and data#

• Your websites, apps, files, databases and email are entirely yours. We claim no ownership of them.
• We process your data only as far as running the service needs (storing it, backing it up, delivering mail).
• Making sure your content is lawful, and that you have the consent you need to collect and use your own customers' data, is your responsibility.
• How we use information is described in full in the Privacy Policy.

8. Backups#

We keep regular backups of databases and volumes according to your plan. Even so, we recommend keeping your own copy of important data — the panel exports databases and downloads backups at any time.

9. Meghly Panel (your own servers)#

When you manage your own server with Meghly Panel, the server, its rent and the data on it are yours and your responsibility. Our agent runs on the server only to carry out the panel's instructions. Our support team enters the server only when you allow it for a set time under Support access.

10. Closing an account#

• You may close your account at any time by telling us.
• We may close an account after a serious breach of these terms, or a long-unpaid balance.
• For 30 days after an account is closed, you may ask us for a copy of your data. After that the data is deleted for good; only the accounting records the law requires (such as invoices) are kept.

11. Limitation of liability#

• The service is provided "as is". We do our best to keep it reliable, but cannot promise it will never be interrupted or contain errors.
• To the extent the law allows, we are not liable for indirect losses (such as lost business income or customers).
• Our total liability for any claim is limited to what you paid us for the service concerned in the three months before the claim.

12. Changes to these terms#

We may update these terms when needed. Important changes are announced by email at least 15 days before they take effect. Continuing to use the service after a change means you accept the new terms.

13. Governing law#

These terms are governed by the laws of Bangladesh. If a dispute arises, we will first try to settle it by discussion; failing that, the courts of Dhaka have jurisdiction.

14. Contact#

For any question about these terms, write to shohag.meghly@gmail.com or call 01782618248.